Event Ticket not being emailed immediately

[Douglas Vos]

It looks like the Event Ticket is not emailed until the ticket order goes from processing to completed. Is there a way to change or work around this default behavior?

[Douglas Vos]

The attached image shows how we have Event Tickets Plus configured.

We are using the WooCommerce Square integration for payment processing: https://woocommerce.com/products/square/

[Hunter]

Hey Douglas,

By design, the tickets aren’t sent until the order is marked as ‘Complete’ – to alter this behavior would require custom coding outside what we’re able to provide. One idea would be to visit this Woo article on Automatically Completing Orders. Let me know if it helps and if not, we’ve got a list of customizers that can help get the job done.

Have a great evening and thank you for choosing PRO and Event Tickets Plus. Cheers 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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