Event Ticket Details aren't showing up

[Jeri]

Hi! I have a form set up to purchase a ticket, but the form fields are not saving and details aren’t there after someone registers.

You can see an example at: http://loudounsportstraining.com/event/teacher-workday-camp-2/

If you want to try to register for the camp, you can use the code “camp-test” for $65 off full day camp.

Thanks!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/attendee-details-are-not-saving-2/

[Hunter]

Hey Jeri 🙂

I would be happy to see if I experience the same behavior on my test site, but before doing so I’ll need you to review our Testing for conflicts guide guide and let me know what you learn.

Thanks and have a pleasant rest of your day!

[Jeri]

went through the testing…still no luck 🙁

[Hunter]

Hi Jeri,

Thank you for running over the Testing for conflicts guide and providing what you found out. I checked our logged bug reports but am not finding anything resembling your issue, nor am I able to reproduce it on my test website.

The next step is to set up a fresh WordPress installation where you can fully troubleshoot the issue. Make sure you have only the default WordPress theme and The Events Calendar installed and activated on the test site. Please review our Using One License for Live and Dev Sites and Moving Your License Keys tutorials for more information.

I understand this is not ideal, but it is best practice to have a test site where you can work without interrupting your live site. Thanks for understanding and let me know what you learn. Cheers 🙂

[Jeri]

I have seen (and responded to) other people with the same problem.

[Hunter]

Welcome back,

If you don’t mind, please provide links to the other threads you’re referring to and I’d be happy to further investigate. Can you please test again, but please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

Thanks and have a great afternoon 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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