Event shows in list view but not in month view

[Tanja]

The specific Piano Bar event is part of a series of recurring events that recur every week on thursday and saturday (there are several “piano bar” events with the same title; disregard that.) If you look here: http://dunesmanor.com/ocean-city-maryland-events/month/?tribe-bar-date=2015-10-28 you will see that there is no event showing on Oct. 31st, but if you switch to list view: http://dunesmanor.com/ocean-city-maryland-events/list/?tribe-bar-date=2015-10-28 you will see it.

[Geoff]

Hi Tanja and welcome to the forums!

Man, what a strange thing — I definitely see what you mean. The Piano Lounge event that displays on 10/31 in List view is not displayed at all on 10/31 in Month View.

I wasn’t able to recreate the same issue on my test site, so I wonder if there’s a conflict with either the theme or another plugin that is causing Month View to ignore that. Will you please try following these troubleshooting steps to see if we pinpoint a conflict, if one exists? That would be a huge help.

Let’s start there and see what we find. 🙂

Cheers!
Geoff

[Tanja]

Good morning Geoff,

Thanks for the prompt reply. I can confirm that the problem persists after switching to twentytwelve theme and deactivating all plugins except for the events calendar and events calendar pro.

[Geoff]

Oh wow, thanks for doing that!

What are the date cutoff settings for your calendar? Is it set to something other than 12:00am? You can check this in Events > Settings in the General Settings area (screenshot). Kind of an unlikely cause, but definitely one of those things that’s worth checking.

If that’s not the issue, then will you please send me a screenshot of the editing screen for that particular event? I want to make sure I’m trying to replicate the issue using the same settings for the event that you are. 🙂

Thanks for your help!
Geoff

[Tanja]

End of day cutoff is set to 1:00 am. I tried setting it to midnight, cleared cache, and still nothing. I noticed a lot of event instances in the trash so I deleted those, still nothing. Tried re-saving the event in the below screenshot to rebuild the recurrence rules, still nothing.

Screenshot of event configuration

[Geoff]

Thanks so much for the screenshot!

I was indeed able to replicate the same issue on my end using those settings. I don’t have a solution for you right off the bat but have opened a ticket for it in our system so the development team can check it out. I’ll definitely keep you posted as I learn more and progress is made.

Thanks for reporting this!

Geoff

[Leah]

Hi there,

We wanted to check in here and update you on our progress. Although we weren’t able to address your issue in our upcoming release (3.11) we do still have it on our radar. Thank you for your patience while we continue working on a fix for the problem you reported. We will do our best to keep you posted when we have a solution in place. In the meantime, if you need help or find that the issue you reported here is no longer a problem, please feel free to start another thread.

Thanks again for your patience and understanding!

Cheers,
Leah
and the rest of The Events Calendar team

[Author]

Posts