Event shows in list view but not in month view

[Tanja]

Please refer to this topic for a description of the bug. The bug was reproduced by your team and you have acknowledged the problem.

As a paying customer, I am dissatisfied that my previous topic was closed without a proper resolution. I maintain several licenses for your Events Calendar Pro software, as I use it on multiple websites. I recognize that some problems can be tricky and solutions don’t appear immediately. I am willing to be patient with your team, but this issue is clearly not resolved, and as such I would prefer to keep this thread open so I can be provided with updates on the problem.

[George]

Hey @Tanja,

I sympathize with your frustration, and appreciate your patience with us as we work on this bug (which we are actively doing, along with a few other bugs that have popped up that are sort-of related).

But let me please just clarify that our closing of that thread was not meant to silence you or anything at all! I’m really sorry that the closing of the thread seemed to be in bad taste, but I assure you that it is more or less the result of an automated workflow we have here.

Basically, if a thread goes without reply for 2 weeks, our SupportDroid bot will automatically close threads like this to keep the forums active and prevent stagnant threads.

Geoff’s last reply on that thread was July 9th – nineteen days ago. So our SupportDroid bot would have auto-closed the Thread, but then Leah’s update notice was posted which closed the thread anyways by accident.

No rudeness was intended – I hope you can see the simple mistake there and see that without a reply for so long anyways, our SupportDroid bot would’ve closed the thread anyways. We try to prevent threads from just sitting there open for a long time because, historically, users might come across open threads and “hijack” them, and start posting unrelated stuff in other people’s threads about their own site issues.

This process helps us keep each thread focused on the original poster of the thread.

Further, the need for manual per-customer updates in threads about bug fixes is usually something we are unable to do. Instead, we publish each fix line-by-line in the Changelog for each update, and it’s encouraged that you check this for each update. If a fix for your problem is included in it, and you update and your problem goes away, then no need for us to pester you further with it in the forums 🙂

Thanks for your patience with the bug and with our forums process, nothing malicious or rude is intended by our forum workflow and in fact quite the opposite is intended: these rules help us keep threads focused, relevant, and encourage the creation of new threads which is almost never a bad thing.

Let me know if you have any further thoughts here.

Thanks,
George

[Tanja]

Good afternoon,

I checked out the changelog for the 3.11.2 update and noticed the following:

Bug – Fixed a bug where the last grid date in Month View never displayed events even when events existed on that date (props to Patrick Garman for finding this bug!)

This sounded exactly like the problem I was having, and sure enough, the problem seems to have disappeared after updating. Thanks guys!

[George]

Awesome! Thanks for the update. Best of luck with your site 🙂

[Author]

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