Event RSVP routes to error page

[Jeff]

With Event Ticket Pro, someone RSVP’s and is routed to an error page for us:

Event page:
https://suncountrymarine.com/event/wake-wednesday/2016-03-30/

After RSVP (error)
https://suncountrymarine.com/wake-wednesday/?rsvp_sent=1

How to correct this routing error?

[Geoff B.]

Good evening Jeff and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the routing error.
I would love to help you with this topic.

The good news is that this is not default behaviour, so we should be able to find the cause (and the resolution for it).

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Could you also provide me (in a private reply) screenshot links to the setting of the event above and of the RSVP ticket so that I can run some testing ?

p.s.: I just did a test on your site which you can ignore.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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