Event pulling into WooCommerce Wrong

[rachel]

We are currently updating the theme of our site and once I updated the theme, the register or add to cart button for just the events being pulled from Events Calendar are missing in WooCommerce. The normal products have the button.

The site is in staging, so please use these staging links not our live site.

http://iwa2016.staging.wpengine.com/shop/

One Example Page
http://iwa2016.staging.wpengine.com/product/iwlc-certification-in-person/

[Hunter]

Hello and happy Friday!

I notice in your System Information you have Event Tickets Plus version 4.3.5 installed while the latest version is 4.4.2. It’s recommended staying updated with the latest versions to avoid potential conflict. Please update to version 4.4.2, then review the Testing for conflicts guide and let me know what you find out.

There is also a chance your template overrides are either missing important code or using outdated code. When users have custom templates, they are responsible for updating them to match changes made in new releases – of course, we try to minimize disruption as far as possible. Also, we try to clue them in to things they should look for by providing useful data in Events > Help > Recent Template Changes. If you navigate there, you should see a list of recently updated templates (which changes each release). You might also want to review the Themer’s Guide to ensure everything is saved properly.

I’m unfortunately unable to provide support in this case seeing it’s relative to a theme customization/conflict. Please review our What support is provided for license holders? Knowledgebase article for more information.

Thanks and have a great weekend ahead. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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