Help Desk

event not showing up in map

  • Posts: 13 Topics: 9
    | Permalink

    I just entered a new event that is not showing up our map displayed at the top this page (no red marker in New jersey):
    https://freestyleconnection.com/freestyle-events/

    Here’s the event that’s not showing up. You’ll notice the google map is displaying correctly on the page:
    https://freestyleconnection.com/seminar/freestyle-connection-seminar-morristown-nj/

    Please advise. Thank you.

    Posts: 2500
    | Permalink

    Hi there,

    Thanks for emailing support and sorry you are experiencing issues. How was this event created? Manually from scratch or was another event duplicated to create this event?

    Thanks,
    Brendan

    Posts: 13 Topics: 9
    | Permalink

    manually from scratch.

    Posts: 2500
    | Permalink

    Hi Joseph,

    Thanks for the feedback, wanted to rule that out first. Now, its probably the venue or coordinates, so follow this guide on checking/fixing those two items and the issue should resolved. Let me know how that goes.

    https://theeventscalendar.com/knowledgebase/troubleshooting-map-view/

    Thanks,
    Brendan

    Posts: 13 Topics: 9
    | Permalink

    Thank you. I don’t see the “Fix venues data.” button in settings.

    But I was able to fix by using the latitude/longitude coordinates.

    Posts: 2500
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    Hi Joseph,

    Awesome! Not sure if the fix venues data instructions is outdated. I will investigate. Thanks for posting your solution.

    Brendan

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink

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