Event Description disappears

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  • July 11, 2018 at 7:33 am #1572630
    slave2thebean
    Participant

    Hi:

    I have purchased and installed community events but when I try to do a test, the description disappears and I get the error message “Event Description is Required”.

    I did a search here on the forum and found this topic but no solution:

    Event description disappears on submit

    There don’t seem to be any plugin conflicts. Is there a fix for this issue?

    Thanks,
    Sarah

    July 12, 2018 at 2:46 pm #1574159
    Brendan
    Keymaster

    Hi there,

    Thanks for emailing support and sorry you having issues. It appears the captcha isn’t causing an error since it needs a key to function.

    Go to Events → Settings → APIs and setup the recaptcha key by clicking the link and following the instructions there.

    Once that is setup, try again and let me know if it works.

    Thanks,
    Brendan

     

    July 13, 2018 at 6:28 am #1574573
    slave2thebean
    Participant

    Hi there:

    Thanks for the reply. This site has had a recaptcha for quite awhile. There was a recaptcha site key and secret key in the events calendar API section. I double checked to make sure it was there and it was – my problem isn’t resolved.

    Thanks,
    Sarah

    July 13, 2018 at 7:22 pm #1575155
    Brendan
    Keymaster

    Hi there,

    Thanks for the follow up. Something may have been disconnected or your may need to generate a new key for captcha. I am attaching a screenshot of the error.

    Let me know if its resolved after a new captcha key is set.

    Thanks,
    Brendan

    July 14, 2018 at 4:16 pm #1575541
    slave2thebean
    Participant

    This reply is private.

    July 16, 2018 at 8:26 pm #1576758
    Brendan
    Keymaster

    This reply is private.

    July 17, 2018 at 3:41 am #1576894
    slave2thebean
    Participant

    This reply is private.

    July 17, 2018 at 4:04 am #1576907
    slave2thebean
    Participant

    This reply is private.

    July 17, 2018 at 5:18 am #1576988
    slave2thebean
    Participant

    This reply is private.

    July 17, 2018 at 9:12 pm #1577705
    Brendan
    Keymaster

    This reply is private.

    July 18, 2018 at 4:27 am #1577909
    slave2thebean
    Participant

    This reply is private.

    July 18, 2018 at 4:29 am #1577911
    slave2thebean
    Participant

    This reply is private.

    July 19, 2018 at 2:03 pm #1579571
    Brendan
    Keymaster

    This reply is private.

    July 19, 2018 at 7:22 pm #1579717
    slave2thebean
    Participant

    This reply is private.

    July 20, 2018 at 7:09 pm #1580527
    Brendan
    Keymaster

    This reply is private.

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