Event Calendar Pro Ver. 4.2 Map Settings not saving

[localdish]

On Settings:General tab, the Map view search distance limit: I am entering 50 miles and it won’t save. It keeps reverting to 400 miles when I click Save Changes. As a result, search results by city are pulling more than is relevant.

Google Maps default zoom level set at 15.

[Geoff B.]

Good evening Barbara and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the settings not updating as expected after hitting the save button.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, I would recommend trying the following in case it helps:

1. Going to Events -> Settings -> Display and re-saving your settings
2. Going to Settings > Permalinks and re-saving your settings

Let me know how that goes.

Best regards,
Geoff B.

[localdish]

This reply is private.

[Geoff B.]

Good evening Barbara,

Thank you for writing back and for your system information.

Based on the fact that you are using a Genesis based theme, if you haven’t already done so, I would recommend reading the following: https://theeventscalendar.com/knowledgebase/genesis-theme-framework-integration/

If that does not help, could you also try emptying the cache from W3 Total cache and re-saving your permalinks.

Additionally, if that still does not work, could you tell me if you are able to change any setting under Events -> Settings -> Display ?

Best regards,

Geoff B.

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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