EVENT CALENDAR PRO -URGENT HELP NEEDED

[Shah]

I originally purchased various plugin in two years back. This week I purchased The Event Calendar Pro, The community Events, The Event Ticket Plus and the community tickets etc. My previous version was agency but this time I purchased Business versions. I was able to download and upload all but the event calendar Pro. When I tried to upload Zio file the following message shows up:

Installing Plugin from uploaded file: events-calendar-pro.4.4.19.zip

“The following plugins are out of date: Events Calendar PRO 4.2. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.
Dismiss
WooCommerce data update complete. Thank you for updating to the latest version!
Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/medicalevents/public_html/wp-content/plugins/events-calendar-pro/

Plugin installation failed.

Return to Plugin Installer”

I also have many serious problems. My site looks Installing Plugin from uploaded file: events-calendar-pro.4.4.19.zip
The following plugins are out of date: Events Calendar PRO 4.2. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.
Dismiss
WooCommerce data update complete. Thank you for updating to the latest version!
Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/medicalevents/public_html/wp-content/plugins/events-calendar-pro/

Plugin installation failed.

Return to Plugin Installer not

I also have other problems: My site looks weird. Please visit my site and look at the menu. Moreover, When I click on customize and header under appearance from our Dashboard: the following message shows up.

This page isn’t working

medicalevents.com is currently unable to handle this request.
HTTP ERROR 500

I was excited that I was going to improve my website but it got ruined after installing updates.

[Patricia]

Hey Shah,

Thank you for reaching out to us! I’m really sorry to hear that you are having problems with our plugins, let me help you to solve this:

For future reference, we usually recommend our customers to upgrade their plugins in a staging/testing site first to prevent issues and errors in a production environment. It is also a good practice to backup your site content and database before updating themes and plugins.

Regarding the issue with Events Calendar PRO: you are uploading the new zip file to your site, but events-calendar-pro folder already exists. In this case you have two options:

1- Add your license key (as I can see from here your new license for Events Calendar PRO is not linked to your site yet) and after that update Events Calendar PRO to latest version via Dashboard.

2- Access your server via FTP, head over to wp-content/plugins, delete the events-calendar-pro folder and try to upload it again. More info about manual updates here.

Regarding the layout/menu issue and the 500 internal server error in Customizer, could you please let me know if the issue persists after upgrading Events Calendar PRO to version 4.4.19?

I hope this helps! If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Best Regards,

Patricia

[Shah]

Thanks you very much Patricia. You are a great help

I was able to do that through changing Keys. Now I have another small issue:

I recently purchased Event ticket plus, Community Tickets and Even calendar Pro, community events and Filter bar updates. I wanted to do that because of 30% discount offer. Somehow filter bar did not go through.

Can you check on my purchases and see what discount I got and how can I add Filter bar in this discount? I tried but the discount did not apply.

Please help

[Patricia]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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