Event Aggregator stuck in progress.

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  • #1210734
    Joshua
    Participant

    On “Events Import”
    I have the event Aggregator and I started a 1 time import, it has been stuck saying

    “Your import is currently in progress. Don’t worry, you can safely navigate away–the import will continue in the background.”
    for a week and the progress bar is not changing.

    #1211187
    Hunter
    Moderator

    Hey Joshua,

    Sorry to hear you’re experiencing troubles and welcome to our premium plugin forums! We’ve got a logged bug resembling what you’ve described, but before I can confirm this is the case, can you please review our Testing for conflicts guide and reply back with your findings?

    Thanks and have a great rest of your day. Cheers!

    #1211332
    Joshua
    Participant

    Nothing helped.

    #1211546
    Hunter
    Moderator

    Joshua,

    Try installing and activating WP Crontrol. I’d also try deleting the license keys from your site. Then, deactivate and delete both The Events Calendar and Events Calendar PRO and reinstall them. Check out the WP Crontrol options to see if you can stop and/or remove the hung out import. Lastly, reinsert your license key and see if the stuck import message still appears.

    The good news is, the next upcoming maintenance release should include a fix for the users experiencing this known issue. Please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!

    #1221540
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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