Event Aggregator Not Working

[james martin]

I renewed my license for event aggregator and EC Pro but it’s only offering CSV imports. Other choices are grayed out. This worked before on my site. Please help.

[Courtney]

Hello James

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[james martin]

I checked for conflict and updates

[Courtney]

Thanks James

Are you able to delete and readd your Event Aggregator license? My Account » Licenses will have the license key on file.

Please let me know if that preserves EA being active. Once it sees that, the other import options will be available.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts