Event Aggregator Hourly Update not running every hour

[nucleostudio]

Hi Team,

I’ve purchased the Event Aggregator, I’ve setup a scheduled import every hour, when I look at my history, I notice that it’s only running about once per day. There is only 1 feed coming in, so the limit (of 100 imports a day) should not have been hit. Is there something I’m missing?

[Hunter]

Hello,

Sorry to hear about the import troubles. Would you mind sharing a link with me so I can attempt to reproduce the behavior? Let me know and we’ll go from there. Thank you and have a great day. Cheers!

[nucleostudio]

This reply is private.

[Hunter]

Hello,

My apologies for not being clearer. Can you send a link to the calendar you’re entering into the Events Aggregator (Events > Import > New Import) so I can attempt to recreate the issue you’re experiencing? Let me know if that makes sense. Also, please refrain from sending over login credentials as we are unable to log into customer sites.

Thanks and have a great Thursday 🙂

[nucleostudio]

This reply is private.

[Hunter]

Hello,

I’ve set up the import to run hourly, so I’ll report back once I have more information. If it goes beyond 24 hours, please feel free to chime in and I’ll get a notification. Thank you and have a great rest of your weekend!

[nucleostudio]

This reply is private.

[Hunter]

Hello,

Thank you for your patience and I hope you had a great weekend. It’s a little unclear whether the events are being imported on an hourly basis. I’m also unable to see what events were updated, so it’s difficult for me to compare. I recommend you set up a test environment with only our plugins and the default WP theme installed/activated to see if you can reproduce the issues.

I’ve gone ahead and created a new import and will attempt to reproduce the issues on my test environment. Rest assured if there’s a bug, we’ll find it and get it addressed in an upcoming maintenance release. Once I hear back with your results, I’ll respond with what I discover. Thanks again and have a great week ahead. Cheers!

[nucleostudio]

This reply is private.

[Hunter]

Hello and welcome back,

We are unfortunately unable to log into customer sites. I created a scheduled import set to occur hourly and everything appeared to work properly for me. (see screenshot below)

In regards to the changes on the source calendar not being reflected on the website, we have a logged bug which should be fixed in the next maintenance release. Stay tuned to our Release Notes and the plugin changelogs for that info.

Thank you so much for your patience while we fully investigated the issues and have a great rest of your day!

[nucleostudio]

This reply is private.

[Hunter]

Hello,

If there were any issues with the hourly scheduled import feature, they would occur regardless of the amount of events on the source calendar. I don’t have a concrete date when we’ll get fixes included in the next maintenance release, but it should be any day (or hour) now.

I recommend installing a plugin such as WP Crontrol so you can see what’s going on with the hourly import issue. If you would still like to proceed with the refund, please visit our Refunds page and we’d be happy to help get that processed.

Sorry again you’ve fallen victim to these bugs and have a pleasant afternoon.

[Nico]

Hi there,

Just wanted to inform that the fix for this issue has been pushed to the Event Aggregator server! There’s no need to update the plugins, although I recommend using the latest version of The Events Calendar.

Please let us know if this is working as expected for you,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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