Event Aggregator – Facebook Events import error

[Jeffrey]

I have about 50 Facebook pages where I have scheduled event imports. I check daily and in most instances the import shows an error… “The import failed for an unknown reason”. I then have to manually click on each import to complete. Thanks

• This topic was modified 7 years, 5 months ago by Jeffrey.

[Hunter]

Hey Jeffrey,

Thank you for posting and welcome to our premium plugin support forums! Is there any way you can set up a test environment using the default WordPress theme and only our plugins to confirm there are no theme and/or plugin conflicts in play? Please review our Testing for conflicts guide for more information.

Once we can pinpoint the cause of conflict, we’ll have a better idea on how to proceed. Thanks again and I look forward to your response. Cheers!

[Jeffrey]

Thank you for the reply. This is difficult for us to test in the suggest manner as the imports ALWAYS succeed when done manually. Its the timed automation that doesn’t work. We can’t take our site down for a day or two to test this out.

Is there some sort of technical log that we can view to see WHY the automated imports are failing?

[Hunter]

Jeffrey,

Thank you for the response. You can set ‘WP_DEBUG’ and ‘WP_DEBUG_LOG’ to ‘true’ on your wp-config.php file. (example below) You should be able to see any errors in your servers error log.

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );

I checked our logged bug reports and see something resembling what you’ve shared with me, so I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming maintenance release.

Unfortunately there isn’t much info on the existing report in regards to a temporary solution. I’ll attempt to reproduce the behavior myself and add my findings to the report for the developers to review.

Sorry you’re having to deal with this minor hiccup and please let me know if you have any more questions or concerns on the matter. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Andras]

Hello Jeffrey,

Our developers are working on this automatic Facebook import issue, and a bit of help / info would be needed from you.

• Could you share some Facebook urls / pages where you are pulling events from?
• How are the scheduled imports set up? Could you share a screenshot or two of that?
• What is your Event Update Authority setting? You can find this under Events > Settings > Import tab and looks like this: https://cloudup.com/cvGYf71lZE2

Thanks in advance, your help is much appreciated!

Cheers,
Andras

[Jeffrey]

Screen Shot 2016-12-16 at 3.42.51 AM.png
Could you share some Facebook urls / pages where you are pulling events from? The import error is random:
https://www.facebook.com/BPKWestHartford
https://www.facebook.com/TheChildrensMuseumCT/?fref=ts
https://www.facebook.com/maxsoysterbar/
…

How are the scheduled imports set up? Could you share a screenshot or two of that?
Screen Shot 2016-12-16 at 3.51.08 AM.png

…
What is your Event Update Authority setting? You can find this under Events > Settings > Import tab and looks like this: https://cloudup.com/cvGYf71lZE2
Screen Shot 2016-12-16 at 4.01.57 AM.png

[Andras]

Hi Jeffrey, thanks for all the info. I will share it with the developers to help them with the fix.

I am going to close this ticket to new replies, but the issue is still open (“pending fix”) and we will update this ticket once the fix is released.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks for your patience!

Cheers,

Andras

[George]

Hello!

I wanted to share the news that we released a Maintenance Release today that should include improved handling of these imports.

You should be able to see this update in your wp-admin Updates page. You can learn more about the release here: https://theeventscalendar.com/maintenance-release-events-calendar-4-4-2-event-tickets-4-4-2-premium-add-ons/

Cheers!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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