Errors because of dashes in single event slug – still not fixed?

[bitfactory]

Hi Guys,

Just updated to the latest version of TEC, but seems i’m having issues with my slug containing a “-” in the Single Event Slug.
This seems to be an issue already since at least the release in the first half of februari 2016.
What’s on with this issue? Such a critical bug still not fixed in over 1.5 month?
You guys ask quite a premium price for your plugin (and extensions), so some premium support would be nice!

Dashes in Events Slug – Still getting 404s

Events URL slug returning 404

[Brook]

Howdy bitfactory,

I would love to help you with this.

A fix for this was not ready in time for v4.1.1. We managed to squeeze in 27 bug fixes, but this affected fewer users than all of those. However I have some good news too, it is slated for v4.1.2 and that is tentatively scheduled for release in two weeks. If you need a fix faster than this do you want me to talk you through downgrading to a past version of The Events Calendar that didn’t have this issue?

I am very sorry our support has not been satisfactory so far. We became aware of this issue 28 days ago, and since then 5 of our 400,000+ users have reported it to us. Given the small amount of users who are facing this it was made a “priority 2” bug. And a fix is tentatively scheduled to be ready within 1 and half months of this being reported. To be honest that’s probably probably about average turn around time for a fix, maybe a bit faster than average. There is really not much more we can do than that, we already have one the fastest patching cycles in the entire WordPress community. There are many hundreds of man hours that go into each release, and even with a team our size it would be quite difficult to speed things up much. I do wish we could go faster and make you happy here, but realistically we can’t.

Please let me know if you have any questions or feedback. I added your topic to the list of people affected, so we’ll report back when a fix is ready. Cheers!

– Brook

[Geoff]

Hey there!

I just wanted to chime in and let you know that The Events Calendar 4.1.2 was just released and included a patch for this issue. Please update to the latest version when you have a chance and please let us know if you continue to have any issues with this or anything else down the road.

Thanks so much for your patience while we worked on this!

Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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