Error open_basedir restriction in effect.

[moderntalking]

Hi there.
I just purchased the PRO version of The Events Calendar and got an error when activating. The free version worked perfect.

My site is under development and protect from visitors. You can access using this credentials:

*account removed by admin, this is a public ticket and our policy is to not access customer sites.

This is the error:

Warning: file_exists(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2018-03-08.log) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 63 Warning: is_writable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 137 Warning: is_writable(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2018-03-08.log) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 68 Warning: file_exists(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2018-03-08.log) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 63 Warning: is_writable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 137 Warning: is_writable(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2018-03-08.log) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 68 Warning: is_writable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/usr/home/cnmi.es/:/home/cnmi.es/:/usr/home/services/) in /usr/home/cnmi.es/web/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/File_Logger.php on line 137

Thanks very much!

[Jaime Marchwinski]

Thanks so much for reaching out!

To start, I’d recommend deleting Events Calendar PRO and download a fresh copy from theeventscalendar.com/my-account/downloads.

If you still get the error after that, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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