Error on 1 of 3

[Generose Pasquariello]

I have an error that appeared this morning on only 1 of the 3 sites on which I use EC Pro. Enabling the plugin creates a 500 server error. The only way to get my site working, is to rename the EC plugin directory.

Here are my error logs.

? https://git.io/vKcMe

[George]

I’m really sorry to hear about this!

1. Can you confirm if these errors arise anywhere on your site’s front-end, or are they only in the error logs?

2. If they do not affect the front-end, then can you please post your site’s complete, un-edited “System Information”? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will help me investigate this issue a bit more closely.

Thank you!
George

[George]

Hey Joe,

Quick note here: I’ve copied and pasted your errors into a Gist here ? https://git.io/vKcMe

This makes it easier to navigate this thread with all that text out of the way, but it also makes it easier for me to share the errors with our developers.

I’ve modified your original post to link to that Gist. I hope you don’t mind this! 😀 Just makes it a bit easier for us to work with these errors.

Cheers,
George

[Generose Pasquariello]

I cannot activate the plugin without it taking down my entire website with a 500 error. There is no way to activate it and get the information you requested.

[George]

Hey Joe,

Thank you for the followup. So, based on your reply, these errors DO exist on the front-end and etc., and are pervasive on your site; not just in the error logs.

These errors may be arising because of an issue with the first batch of files uploaded to WordPress.org with the recent update. This was a weird problem that happened and was quickly fixed, but which does cause fatal errors in many cases. We fixed the issue very, very quickly on the day of the release, but your update might have grabbed the old and broken files instead before our fix was published.

So, what I would recommend doing is the following:

• Back up your site and database. The following steps will NOT delete any event content or data, but backing things up before updating, installing, or removing ANY theme or plugin on your site is a good practice to get into, just in case…I strongly recommend that you do not proceed without a backup, but if you do, that is certainly up to you and, as noted, the following steps are NOT designed to delete event content or data.
• DELETE — not just deactivated, but DELETE — the existing version of The Events Calendar, Events Calendar Pro, and any other add-ons for it on your site.
• Download fresh copies of all of the plugins you just deleted. Get a fresh copy of The Events Calendar at http://wordpress.org/plugins/the-events-calendar, and of premium add-ons at theeventscalendar.com/my-account/downloads
• Install these fresh copies of the plugins, activate them, and enter any license keys if need be.

After these steps, how do things behave?

Let us know! 😀
George

[Generose Pasquariello]

This did resolve the issue. Thank you for your assistance.

[George]

Sorry for the trouble, Joe!

Glad to hear that things cleared up for now; open a new thread any time if other issues or questions arise. 😀

Best of luck with your site,
George

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