Error Message When Setting "Completed" Tickets

[June Wolfe]

Hello,

When setting this feature: Try to set the status of new ticket orders to “complete” automatically. In the event tickets setting under WooCommerce support, my customer receives the message attached. The order went through just fine, but the attached message popped up for them. Can you suggest a fix?

Sandra

[Geoff B.]

Good evening Sandra and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the message popping up on you.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I would highly recommend deactivating that option for now until we can figure out what is going on exactly.

Have a good week-end,

Geoff B.

[June Wolfe]

This reply is private.

[Geoff B.]

Good evening Sandra,

Thank you for writing back and providing us with your system information.

If you don’t mind, could you please send me a copy of your WordPress child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

As an alternative to our built-in Try to set the status of new ticket orders to “complete” automatically option, you might want to take a look at the following snippet that you can add to your child theme’s fucntions.php to accomplish a similar goal.

The only downside is that it will set ALL WooCommerce orders to complete automatically (not just Tickets): https://docs.woothemes.com/document/automatically-complete-orders/

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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