error inserting place community event

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1584567
    chianesemusic
    Participant

    spect.le when an event is inserted and a place is signaled the place always comes out the place with no name. How can I solve

    #1584572
    chianesemusic
    Participant

    spect.le when an event is inserted and a place is signaled the place always comes out the place with no name. How can I solve it

    #1585762

    Hi Gennaro,

    Thanks so much for reaching out!

    Can you elaborate on the issue that you are experiencing?  As I understand it, when you add a venue to the front-end Community Events submission form, the venue is not saved.  Is that correct?

    In the meantime, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    • A conflict with another plugin
    • A conflict with your WordPress theme
    • A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    • Make a backup of your database
    • Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    #1586468
    chianesemusic
    Participant

    it seems that the problem is precisely the theme. Can you help me buy an
    excellent theme?

    Il giorno lun 30 lug 2018 alle ore 14:59 The Events Calendar
    noreply@theeventscalendar.com ha scritto:

    #1586567

    Hi Gennaro,

    I’m glad to hear that you have at least found the root cause of the issue.

    You can check out this guide on compatible theme in order to help you choose a different theme:

    https://theeventscalendar.com/compatible-themes-the-events-calendar/

    I hope that helps!

     

    Thanks,

    Jaime

    #1603113
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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