error in ticket email

[Luc]

HI there,
when I get my tickets via email have a php error which reads as the following:

Warning: Missing argument 2 for Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email(), called in /is/htdocs/wp11075330_ZGELSNIZQJ/www/www/triberger-weihnachtszauber.flippingrocks.de/wordpress/wp-includes/class-wp-hook.php on line 298 and defined in /is/htdocs/wp11075330_ZGELSNIZQJ/www/www/triberger-weihnachtszauber.flippingrocks.de/wordpress/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 741

What does it mean and how can I get rid of it
Thank you

[Geoff B.]

Good evening Luc and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

With that in mind, after a database backup, I would recommend upgrading your plugins to their latest versions ( Event Tickets and Event Tickets Plus, WooCommerce, etc…)

Could you also please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Finally can you try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps ?

Hang in there!

Geoff B.

[Luc]

This reply is private.

[Geoff B.]

Good afternoon Luc,

Thank you for the files.
Aside from the fact that your version of Divi needs updating, I do not see anything out of the ordinary.

There are 2 approaches to trouble shoot this further:

1. Try to use WPML’s repair tools.Head over to WPML > Support > Troubleshooting page.Once you are there, you should see several cleanup buttons. I would recommend:
   • Clearing WPML cache
   • Using ALL the cleanup buttons on that page
   • Re-saving your permalinks
2. Looking for a conflict

1. A conflict with another plugin
2. A conflict with your WordPress theme

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Luc]

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