Empty buy-tickets div

[Jonathan]

Hello,

I recently purchased Event Tickets Plus, and I’m testing my first event.

I’ve created my first event, and there is simply nothing in the buy-tikets div.

<div id="buy-tickets" style="height: 1px;"></div> </div> <!-- #post-x -->

I added the anchor link to the body of the event, and it takes me to the horizontal rule in the screenshot I uploaded.

I’m very sorry but I don’t have a test environment set up, so I can’t deactivate my theme and plugins. Hoping you might see something in my system information that rings a bell.

• This topic was modified 9 years, 12 months ago by Jonathan.

[Jonathan]

I published the page, hidden from event listings, and with nofollow for you to review:

https://thrownstone.org/event/fields-blue-glow/

[George]

Hey @Jonathan,

Sorry to hear this!

I don’t see anything outright problematic in your system information; I’m wondering if you could share a screenshot of the tickets in the event’s edit screen? If you scroll down to the tickets metabox in the edit-event screen, and click the “Edit” link under the tickets, the ticket settings will show up. Here’s an example screenshot from my site that is a screenshot of the type of data I’m referring to:

Thank you!
George

[Jonathan]

George,

Thank you for your prompt reply. Here is the screenshot:

[Jonathan]

This reply is private.

[Jonathan]

This solved my issue. https://theeventscalendar.com/support/forums/topic/ticket-forms-disappeared/

It would be great to have a default message that displays when tickets will go on sale in that div.

[George]

Thanks for the update, @Jonathan—I’m glad to hear that the issue was resolved.

Your suggestion about the “start sale” date being added to that div is a great one, too—it’s unfortunately not possible at this time without some custom coding, but is definitely the sort of thing that could end up as a plugin feature.

To help make that a reality, I would encourage you to suggest that idea on our UserVoice page, which can be found here → http://tribe.uservoice.com

Folks can add votes to ideas that they, too, would like to see in the plugins—we often incorporate ideas from this page into the plugins so definitely check it out!

Cheers,
George

[Author]

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