EMERGENCY: PRO crashes site despite theme

[anywherefest]

Hi Team

I need help ASAP. PRO is crashing my site. I runa festval that’s only on for twelve days a year and day 2 my site absolutely crapped itself at 8am this mornign and I’m still trying to restore. Appears PRO is the problem. Please help!!

[anywherefest]

It’s EVENTS CALENDAR TOO!!

[anywherefest]

PLEASE PLEASE PLEASE HELP!!

[George]

Hi Alex,

I’m sorry to hear about this. Our response times are one reply every 24 hours, but I will try to work with you here as quickly as possible to work towards a resolution! 😀

Can you please explain more about the problem?

⚠️ To help with a speedy support interaction here, please answer all of the following questions:

1. You say it’s crashing your site; how so? Are there errors displaying on your site? If so, please copy the FULL text of the errors and paste them here.

2. You say, “my site absolutely crapped itself at 8am this mornign”—what was the last change you made on your site before this happened?

3. You say, “Appears PRO is the problem”—how specifically did you determine this?

4. Finally for now, but perhaps most important: can you please post your “System Information”? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers!
George

[anywherefest]

This reply is private.

[George]

Hi Alex,

1. To help us help you, can you please post your system information? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. When things “crash” are there are any errors that show up at all on your site? If so, please copy the full text of these errors and paste them here.

Thank you,
George

[anywherefest]

This reply is private.

[George]

Okay, I will close thread—glad to hear about the progress.

Best,
George

[Author]

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