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[Giovanni Menezes]

Hello
I have the lastest update but if i put this in my posts:
http://s26.postimg.org/ndnncpdux/screenshot_5922.jpg

Appear this:
http://s26.postimg.org/glx89uovd/screenshot_5921.jpg

How can i fix this?

Thanks
Giovanni

[Geoff B.]

Good evening Giovanni and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the events showing up instead of your videos!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, I believe adding the following snippet (minus the opening PHP tag) to your WordPress theme / child theme functions.php file should solve the issue: https://gist.github.com/GeoffEW/858cb19b184ab8f3ea21fa9552b71c3d

Let me know how that goes.

Best regards,
Geoff B.

[Giovanni Menezes]

This reply is private.

[Giovanni Menezes]

This reply is private.

[Geoff B.]

Good evening Giovanni,

Thank you for writing back, for testing the suggested snippet and for your system information.

I am sorry the snippet did not work for you. Out of curiosity, have you tried re-saving that page after applying the snippet.
I am asking because, the snippet does not always work retroactively / automatically for existing content.

If that still does not work, based on what I can see, I am pretty sure there is a conflict between our plugins and your WordPress theme.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Hang in there as we try to sort this through.

Best regards,

Geoff B.

[Giovanni Menezes]

This reply is private.

[Geoff B.]

This reply is private.

[Giovanni Menezes]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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