Emails not sent

[Dennis]

Hi There,

I have the same problem – have been testing several times but all of a sudden it stopped sending the emails?

I have tested the plugin: Easy WP SMTP without succes?

I don’t know if it’s coincidence but it stopped after I added a payment solution…?

Hope to hear from you soon!

Woocommerce settings on send email when:
As soon as an order is created
Complete

Thank you, Dennis

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-emails-not-being-sent-3/

[Geoff B.]

Good evening Dennis and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the emails not being sent. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I don’t know if it’s coincidence but it stopped after I added a payment solution…?

It is indeed possible. I will need to troubleshoot with you to get to the bottom of this.

Could you also please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Dennis]

Hi again

I found afterwards that the PHP memory was to low so after increasing this it helped – or maybe it was due to a . in the reply name in the email settings (Saw this as a possible problem in another forum regarding email problems with woocommerce).

Anyways things are ok now…8)

Thanks for getting back!

Dennis

[Geoff B.]

Good afternoon Dennis,

This is awesome! I am glad to hear you sorted things out!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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