Email options when a ticket is purchased?

[Abby]

How can I see what the options are for sending out emails when a ticket is purchased?

I’ll need to be able to send an email to both a general/admin email address + an email address specific to that event’s venue. Is that possible?

Thanks!
Abby

[Leah]

Hi Abby,

Thanks for your interest in our plugins! The default behavior for Event Tickets Plus is that an email is sent to the buyer when an order is completed. Any other automatic emails/notifications (such as to the admin or organizer) would depend on the settings/options of your ecommerce provider.

I suspect that WooCommerce at least has a way to send notifications when products are purchased, but it might require an extension. I recommend that you look into the capabilities of the available ecommerce providers and make your decision from there 🙂

Let us know if you have any further questions about ET+!

Cheers,
Leah

[Daniel]

Hey Leah,

I have a doubt but I don’t really know if the best place to post it is here. If a customer lost his ticket – which was sent by email – what could he do? I mean, using woocommerce + events calendar + event tickets plus I can’t see the ticket when I go to “My account”.

The only thing I can see is a kind of receipt, but not the ticket itself (with the QR code).

Can you help me? 🙂

Thanks!!

[Leah]

Hi Daniel,

We’d be happy to discuss this further and help out, but you’ll need to start your own thread in the Event Tickets Plus forum. This forum is for pre-sales questions only, and it’s best that you start a fresh thread so that we can focus on your issue.

Best,

Leah

[Author]

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