Email Notifications : Not Receiving Emails

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1143278
    Melissa Mosher
    Participant

    Hello! Amazing tool – loving this very much. We have added 2 emails to events/community and when we have folks add an event, no notification is coming through to email. How might we troubleshoot?

    http://www.supportsavvy.com/events — including screenshot of email address to see if we’re doing it wrong?

    #1143288
    Geoff B.
    Member

    Good evening Melissa and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about the fact that you are not receiving notifications.
    I would love to help you with this topic.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Secondly, without knowing exactly what your configuration is, I would recommend installing and configuring the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

    Basically, this lets you use a valid email address via SMTP as a sender of all of your WordPress notifications. For a lot of customers, this works perfectly.

    Let me know how that goes.

    Best regards,
    Geoff B.

    #1143434
    Melissa Mosher
    Participant

    This reply is private.

    #1143436
    Melissa Mosher
    Participant

    This reply is private.

    #1143437
    Melissa Mosher
    Participant

    This reply is private.

    #1143439
    Melissa Mosher
    Participant

    This reply is private.

    #1143764
    Geoff B.
    Member

    Good afternoon Melissa,

    I’m super stoked that you got the plugin to work properly.
    But most importantly that your notifications are now coming in! Awesome work.

    You are welcome back on our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

Viewing 7 posts - 1 through 7 (of 7 total)
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