eMail Notifications

[Lee Reeves]

I installed Calendar Pro and Event Ticket Plus; however, the organizers are not getting eMail notifications when someone registers to an event. This was working fine and stopped working after a WordPress update. Not sure if this has anything to do with it.

Can you tell me how to get the eMail notifications to organizers working?

[Jaime Marchwinski]

Hi Lee,

Welcome back!  Thanks for reaching out, though I’m sorry to hear that you are having an issue with your emails.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Alternatively, you can just bypass the WordPress servers altogether and have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how it goes!  Have a great weekend!

 

Thanks,

Jaime

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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