Email customization in Event Tickets Plus

[Jonathan]

Hello support!

This ticket is closed but it came very close to a question I have:

Email customization in Event Tickets Plus

I’d like the ability to dynamically add a note to the ticket email. Something along the lines of:

Please arrive at the theatre 30 minutes before the show. No intermission. Contains adult themes and language. This ticket is non-refundable.

I know I can hard code it into the template, but it would be better to do it through the events UI, since different events will have different notes. Is this capability available? On the development roadmap? What is the best way to implement today? Hard code and then wait for an update?

Thank you.

• This topic was modified 9 years, 2 months ago by Jonathan.

[George]

Thanks for reaching out, Jonathan!

There’s unfortunately no way to do this without modifying code at this time.

There’s also unfortunately not a specific plan to implement this as a feature at this time. 🙁

Sorry to bear this news! Hard code is the best way to proceed for now, which I would encourage you to do using the methods described in our Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

I should note that we cannot provide much help with custom coding like this, per the guidelines elaborated upon in this page: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

↑ But within the bounds of that guide, if you have further questions about this feature, please let me know.

Cheers!
George

[Jonathan]

Thanks. Is there a way to send test emails of a ticket order?

[George]

Unfortunately there’s not really a way to do that, Jonathan. 🙁 The only thing I can think of is creating test events with test tickets outright, and then using these ticket emails as a testing ground for email code changes or such.

I hope this helps,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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