Email customization in Event Tickets Plus

[Hannah]

Hi,

I was wondering how extensively one can edit admin notification emails and customer emails using this plugin? Is there an editable template in the dashboard, or does it require more extensive customization? On a similar note, can event order receipts be sent to multiple emails?

Also, is it possible to add a SKU code to events that is also included in order emails?

And one other question: will order #s for events be continuous with existing WooCommerce orders, or will they be kept separate? As in, if our latest WooCommerce order is #400, will the first event order after installing this plugin be WooCommerce order #401 or Event Ticket #1? If that makes any sense.

Thanks!

[Brook]

Howdy Hannah,

I would love to help you with this. I’ll answer your questions one at a time:

I was wondering how extensively one can edit admin notification emails and customer emails using this plugin? Is there an editable template in the dashboard, or does it require more extensive customization? On a similar note, can event order receipts be sent to multiple emails?

All of the emails are completely customizeable. Some will come from WooCommerce itself, and can be overriden with your own template file inside of your theme’s folder. The ticket email, the one which contains the actual tickets, does come from our plugin. This too can be overridden in the exact same manner. We have a full guide on creating overrides like this here: Themer’s Guide

Also, is it possible to add a SKU code to events that is also included in order emails?

Yes, it will be up to you to specify the SKU. There is no default SKU.

And one other question: will order #s for events be continuous with existing WooCommerce orders, or will they be kept separate? As in, if our latest WooCommerce order is #400, will the first event order after installing this plugin be WooCommerce order #401 or Event Ticket #1? If that makes any sense.

That makes perfect sense. The actual order number will follow WooCommerce’s, so it would be order# 401. The ticket number though will be unique to the event. Let’s say you have an event entitled “Movie Theater Night” and a customer orders 5 tickets. The order # would be 401, and 5 tickets will be generated: MTN-1, MTN-2…. MTN-5.

Does that make sense? Cheers!

– Brook

[Hannah]

Thanks, that’s very helpful! One more email question–is it possible to include attendee information in the admin order email itself?

Thanks again.

[Brook]

You are welcome!

One more email question–is it possible to include attendee information in the admin order email itself?

It is possible by writing some code inside of the email template in WooCommerce. We are working on making this easier, but until then you will have to craft your own code for including those details. Best way to start is by examining our own code for the Tickets email, which includes that info. Then copying it into the other template and modifying it to work as expected.

Does that answer your questions?Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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