Duplicated event has a second venue instance and things venue is missing

[d20games]

I updated venues (and deleted some old ones). Now when I duplicate an older event, it won’t sync with eventbrite because it says the venue is missing. But it actually has a second venue (starts blank) above the one that was previously there.

I have a feeling this is because the old venue associated with the event was deleted. Is there a way and go through and purge all the deleted venue associations from the previous events, or is there another work around? In general the issue of templating or having some other way to duplicate events and give them slight variation is one of our biggest pain points.

Ben

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/eventbrite-plugin-asking-for-venue-and-valid-address/

[Geoff B.]

Good evening Ben and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the duplicate venue issue you are dealing with.
I would love to help you with this topic.

We apologize for the inconvenience caused by this glitch.
We are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

In the meantime, if you have not already done so, you could:

1. Try using the “Merge duplicate venue” button under Events -> Settings -> General to see if that helps
2. Try deleting the Eventbrite event altogether from the WP dashboard and reimporting it
3. Look at the Venues menu to see if there are any traces left of those deleted venues
4. Look at the link to the “previously deleted venue” and get it’s ID. You could then use the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/78ca31b32fb5103cede7a884b7249875. Please make a DB backup first.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Victor]

Hello Ben!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and see if the fix works for your site. If you have any issues or questions, don’t hesitate to open a new thread and we’d be happy to assist!

Best,
Victor

Please refer to the following post for the resolution about this issue -> https://theeventscalendar.com/support/forums/topic/repeat-duplicated-event-has-a-second-venue-instance-and-things-venue-is-missin/#dl_post-1329111

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