Duplicate Tickets been issued

[bookishcrickhowell]

It looks like what’s happening is that the tickets are being duplicated. I’ve now got customers coming in saying they been emailed 2 tickets but have paid for 1!

Most events have repeated tickets.

We have the latest version of the Plugin and Woocommerce.

[Jeremy]

Hi ,

Thanks for reaching out to us! I’d be happy to help you 🙂

When did you notice this weird behavior? After a recent update of your plugin?

I can see you followed the process to test for conflicts. Did you still have the same problem with other plugins deactivated and the default theme?

I also realized you have this plugin: The Events Calendar: Frontend Submission. It’s not related to our company, and this plugin may contain some bugs. If possible, I would recommend you to avoid using it.

Cheers,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts