Double Tickets being added to cart

[ruddygood]

Hi there

We have just updated all plugins and now are getting double the amount of tickets added to the cart.

Woocommerce: Version 2.4.10
Events Calendar: Version 3.12.6
The Events Calendar: WooCommerce Tickets: Version 3.12.1

Have you seen this before, and if so any ideas on how to fix it?

I also noted in the system setting the url is none secure, even though we use https, can this be amended?

Thanks!

Thanks

[George]

Hey @ruddygood!

This is an issue I have not seen before, nor can I recreate it on my own testing site. Can you share a link directly to an event on your site that has tickets for sale? I will test it in person and see if I can notice any JavaScript errors.

As for your second question, can you clarify exactly what you mean by this:

I also noted in the system setting the url is none secure,

What exactly does that mean? What system setting are you referring to? And by “none secure” do you mean that it is shown as http:// instead of https://, or that the URL is visible and you don’t want it to be altogether or something?

Apologies for my lack of understanding here – I just want to make sure I fully understand your question so I can be as effective as possible in answering it 🙂

Cheers!
George

[ruddygood]

Hi George

Rule for event is here: https://www.malloryparkcircuit.com/event/plum-pudding-races/

I will follow up with screenshot on the none secure issue.

Thanks in advance.

Steph

[George]

Hey Steph,

Thanks for sharing this. I unfortunately cannot reproduce this behavior no matter what I try 🙁

With that in mind, then, could you try running through the troubleshooting steps outlined here? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step, check on the ticket quantity issue and see if it improves at all.

—

Also, are you aware of the update this week to 4.0 for all of our software? Included in this is an all new ticketing plugin that replaces WooCommerce Tickets, so going through this upgrade process might help too.

You can read about the 4.0 update in general here: https://theeventscalendar.com/release-the-events-calendar-version-4-0-all-add-ons/

And you can read about moving from WooCommerce Tickets to Event Tickets Plus here: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

—

I only mention the 4.0 stuff just in case you were unaware, but you do not need to update at this time and we can still just focus on the current issue at hand if you’d like! 😀

Just wanted to mention it.

Cheers!
George

[Support Droid]

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