Does not update even with correct license key

[Tyler]

I have tried to put in the license key multiple times and no luck. My account in The Events Calendar shows it is connects but I still get the red bar message that I need to update the plugin and another message telling me to enter in my license key. When I enter it in, i get a message saying it is valid and expires september of 2016.

Here is a screenshot of my dashboard with the messages – http://screencast.com/t/4thRM6nw9ClI

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
After you get the message you are then clicking “Save Changes”
Then you get a “License key(s) updated.” message near the top of the page.

Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

Manual Updates

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Tyler]

Hey Brian,

I was adding the key then immediately clicking save which would say key verified but then do nothing.

I then tried adding the key and waiting, it said verified then I clicked save and it worked. Thank you for the instructions.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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