Displays wrong date in dashboard and ticket

[Patricia]

Hi! I have a trouble with the events date on the dashboard and the ticket that is send it by email. This problem appears only this year (2017) and is about the format (i guess) because the day is the same that the month and appears like this on dashboard and ticket.

In the example that i attach, my event is to 26 feb to 28 feb, and in the dashboard appears like: 2 feb – 2 feb , on the menu starts with 2 – feb on the confirmation text and in the ticket send it appear to wrong with ” 2 feb” and we need that the date show it in the correct way ( 26 feb – 28 feb)

Thanks for your help because we need to launch this site today.

Regards,

• This topic was modified 9 years, 3 months ago by Patricia.

[Hunter]

Hello,

Sorry to see you’re experiencing troubles. I went ahead and created an event with the same ‘Time & Date’ settings as seen in the first screenshot you shared with me, but was not able to reproduce the behavior you’re getting.

I see you checked ‘Yes’ to reverting back to the default WordPress theme and deactivating all plugins other than ours as instructed in the Testing for conflicts guide, but can you please confirm this?

Please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

Lastly, I checked over our list of logged bug reports but don’t see anything resembling to what you’ve shared, so hopefully further testing will provide insight. Please keep me updated and have a wonderful evening. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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