Dispaly of wrong start date for a series of events

[mariankraus]

Hello, for some in-explainable reason I am getting a goofy date reading on a series of 4 events, even-though I am certain to have configured it properly. For some reason it skips the first occurrence / the start date. It shows it fine in the small preview window, but then when you click on it, it skips the first week, the start of the event series, and shows the following weeks date. It pertains to all 4 events as per the attached screenshot. Any suggestions how to solve this and for the calendar to start at the proper date of the series? Thank you

[Caroline]

Hi Marian,

Thanks for reaching out, and I’m so sorry for the trouble here! I’d be more than glad to take a closer look and see what we can do to get your events back on track here. 🙂

To make sure that we’re on the same page concerning what’s happening on your site, would you be willing to share a few extra screencaps that show your events on both the front and back end of your site? In particular, we’d like to see your configuration settings for all of your event series that are displaying incorrectly on the calendar, as well as specifics on how they should be displaying on your calendar. You can share this image as a private reply if you’d like to ensure that it’s not viewable by anyone outside of our support team!

Thanks, and let me know if you should have any other questions!

[mariankraus]

Hello Caroline,

thank you for responding.

This is the back end screenshot for the series of events that I have set up with a start date of 4/17

which you can see live here as the “noon sessions” http://www.delamora.life/events/2017-04/. As you can see, when you hover over the event, it shows you the correct data. However, when you click on it, it shows you this…

…so essentially it “skips” the 4/17 entry. And the same basically is being replicated on the 3 other events that I had circled in my initial screenshot. All three were set up as separate event series, following the same principles as in the above screenshot for the 4/17 event.

Hope this helps for you to tell me how I can easily fix it without having to isolate the 1st events in the 4 individual series…

Can you please send your response to [email protected]

Thank you kindly.

Wishing you well,
Marian Kraus

http://www.mariankrausphotography.com

http://www.delamora.life

Ph: 630.222.3294 | Naperville, IL

[Caroline]

Hi Marian,

Thanks for taking the time to follow up here! It looks like you may have used our reply-by-email functionality to submit this post to our support forums–unfortunately, this method of reply does not support the posting of images, so I’m unable to see the images you included with your post. Would you mind submitting your reply with image attachments to this thread on the support forums? I’m so sorry for the trouble!

Please also note that we do not provide technical support services via email, so I’m afraid that I’m unable to reply to the email address provided. Again, I’m truly sorry for the inconvenience. 🙁

Let me know if you should have any other questions about how to submit your images to us–as soon as we’re able to receive and view those, we’ll see where we can go from there! 🙂 Thanks much!

[mariankraus]

Hello Caroline,

were you able to figure out how I can rectify it?

Wishing you well,
Marian Kraus

http://www.mariankrausphotography.com

http://www.delamora.life

Ph: 630.222.3294 | Naperville, IL

[mariankraus]

OK, I just saw this as I was expecting to hear from you via e-mail. So here are the images you needed.

[Caroline]

Hi Marian,

Thanks so much for following up here with those images for us! For our next step in troubleshooting, would you be willing to take a moment to share your system information with us? This Knowledgebase article provides instructions on how to obtain this info and share it securely with us–let us know if you should have any issues as you’re working through the steps!

Thank you!

[mariankraus]

Hello Caroline, done.

[Caroline]

Hi Marian,

Perfect, thanks for sharing that information with us! It appears as though you do have some plugins installed that could be potentially conflicting with The Events Calendar, so I’d like to try a round of conflict testing next to rule out any issues there. Would you mind taking a few minutes to run through our conflict testing steps and report back on your findings? (If you’re able to create a duplicate staging/test version of your site for testing purposes, we do recommend this, as it allows you to leave your live site as-is while completing our troubleshooting steps!)

Thanks, and let me know if you should have any questions here!

[mariankraus]

Hello Caroline,

I do not know where or how to run “through your conflict testing steps”… I do not see anything that points toward that on the back-end of the site. Incidentally I am having one of my web helpers looking into obsolete plugins that he intends to delete from the site in the next few days. Perhaps this might also offer the solution…

[Caroline]

Hi Marian,

So sorry for the confusion here! I provided a link to our conflict testing guide in my previous post–just in case it didn’t go through for you, here it is again!

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

These steps should coincide nicely with your planned audit of obsolete plugins! Feel free to give the event series another test after you’ve finished with these steps, and let us know what you’re able to find out! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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