Desktop calendar showing as mobile view

[twkmedia]

I noticed the events weren’t showing in the calendar, so installed the 4.5.12.3 ‘hot fix’ but now the desktop calendar shows as the mobile view and doesn’t allow me to select days to view.

[Patricia]

Hi there!

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with that!

This issue is probably associated with concatenation, which is automatically performed by some WordPress caching and optimization plugins.

Can you please Clear/Purge your site’s cache and deactivate the caching plugin after that? Also, clear your browser cache and let us know if the problem is solved after that. If your calendar displays with its standard styling in place once your caching plugin is disabled, you’ll know that concatenation (or a similar compression method) is to blame.

If your caching plugin allows for the enabling and disabling of features individually, simply disabling concatenation and minification should allow you to benefit from the speed improvements that caching offers without compromising the functionality of your plugins.

You will find detailed information about this issue here.

I hope this helps! If this solution doesn’t work for you, please let me know and I’ll be happy to further investigate your case!

Regards,

Patricia

[twkmedia]

Hi Patrica,

Thanks for your reply. We did suspect it being a caching issue, but we actually don’t use any caching plugins on the website. Could it be something else?

Thanks

[Patricia]

Hi there!

That’s a strange bug indeed. I’m sorry to know that my initial suggestion didn’t help you to solve this problem.

I’ve opened your calendar and could reproduce the issue you are experiencing from here: the calendar is in mobile view and I can’t access your events.

It looks like there is a conflict with another plugin, with your WordPress theme or with a template customization for The Events Calendar that requires updating.

Since I can’t reproduce the issue you are experiencing in my own site, I would suggest you to make sure that all of your plugins are up to date and run our Conflicts Test to verify if there’s a plugin or theme conflict causing the problem.

You can start the test by temporarily changing your theme to another one like Twenty Seventeen and deactivating all of your plugins (except Modern Tribe plugins) and let us know if the issue persists after that.

Please share with us your test results. If you need anything else in the mean time, please let me know and I’ll be happy to assist!

Best regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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