Deleting attendees doesn't change the totals

[Joanna]

Hello

I have had to delete some attendees manually, due to mistakes in bookings. I can see how to do this so that on the list of attendees on the event page their name is still there but they show as deleted rather than completed for example.

However the numbers on the right hand side – total sold, finalized, awaiting review, checked in do not change. Having looked through the forums I can see that I can reduce or increase line item or I can manually change the global total to ensure that the correct availability shows on the front end but I really need to be able to see the correct totals on the back end too. I don’t want to use refund as we are accepting cheque or bacs payment and manually completing orders, so at the point I am deleting them off the list they have not paid anyway. For them to receive a message to say that they have been refunded would be incongruous.

I hope you can help.

[Hunter]

Hey Joanna,

Thank you for reaching out 🙂

If you wouldn’t mind, can you please review our Testing for conflicts to ensure you’re not experiencing a theme and/or plugin conflict? In the mean time, I’ll do some research and see if there are any logged bugs similar to what you’re experiencing. Report back with your findings and we’ll take it from there.

Thanks again and I look forward to resolving this issue with you. Have a great rest of the day!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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