Hey Giselle,
Sorry to hear about these issues – you mention a screenshot in your reply, and while I wasn’t able to locate a link to that screenshot or anything, I did manage to check out http://www.todovegano.com and noticed quite a few JavaScript errors on various pages of your site.
Unfortunately, this suggests that there is a theme or plugin code conflict on your site. To see if this is the case, or at least to rule it out so we can continue troubleshooting other things, can you run through the steps outlined in this knowledgebase article and let us know what you find by doing them? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
Thank you in advance for whatever steps you can do there! This is an extremely helpful step and I think it will reveal some useful information about your site.
Thank you,
George