Custom Recurrence options not displaying

[twkmedia]

Hi Support,

We’ve recently upgraded to 4.0.5 PRO and our client has spotted an issue with custom recurring events. When choosing the Custom option in the Recurrence drop down, there are no options visible to choose the recurrence https://cloudup.com/cSdUV9kLR7X

After giving it a Google and some though, I tried inspecting the element in my browser. I saw that the fields that weren’t showing were there but set to display:none; (there is also something that looks like a developer note!) There are no errors in my console, so can’t think it was a JS conflict: https://cloudup.com/ceGvk56NeLv

Any help very welcome as our client users recurring event a lot and the default options aren’t cutting it at the moment.

Thanks!

[George]

Hey @twkmedia,

Sorry to hear about this! I do not have the same issue, so to investigate this a bit more closely, would you mind sharing your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

I’ll use that information to try and identify the cause of this.

Thank you!
George

[twkmedia]

Hi George,

Please see system information below:

URL

St James Schools

INSTALL KEYS
–
WORDPRESS VERSION
4.4.2
PHP VERSION
5.3.3
PLUGINS
Advanced Custom Fields version 4.4.5 by Elliot Condon(http://www.elliotcondon.com/)
The Events Calendar PRO version 3.0.4 by Modern Tribe, Inc.(http://m.tri.be/20)
Gravity Forms version 1.7.2 by rocketgenius(http://www.rocketgenius.com)
MCE Table Buttons version 3.2 by Jake Goldman, 10up, Oomph(http://10up.com)
Redirector version 3.0.1 by Ralf Hortt
Regenerate Thumbnails version 2.2.6 by Alex Mills (Viper007Bond)(http://www.viper007bond.com/)
The Events Calendar version 4.0.5 by Modern Tribe, Inc.(http://m.tri.be/1x)
TubePress version 3.1.8 by TubePress LLC(http://tubepress.com)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
Yoast SEO version 3.0.7 by Team Yoast(https://yoast.com/)
NETWORK PLUGINS
Advanced Custom Fields: Repeater Field version 1.1.1 by Elliot Condon(http://www.elliotcondon.com/)
Admin Menu Tree Page View version 2.6.9 by Pär Thernström(http://eskapism.se/)
TablePress version 1.7 by Tobias Bäthge(https://tobias.baethge.com/)
WordPress Database Backup version 2.3.0 by Austin Matzko(http://austinmatzko.com/)
MU PLUGINS
–
THEME
Senior Boys – St James School
MULTISITE
1
SETTINGS
tribeEventsTemplate = calendar.php
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 2.0.11
[2] => 3.0.2
)
latest_ecp_version = 4.0.5
welcome_notice = 1
displayedPressTrendsDialogue = 1
donate-link =
viewOption = month
eventsSlug = calendar
singleEventSlug = calendar
postsPerPage = 10
showComments =
multiDayCutoff = 12:00
embedGoogleMaps = 1
embedGoogleMapsHeight = 350
embedGoogleMapsWidth = 100%
embedGoogleMapsZoom = 10
sendPressTrendsData =
debugEvents =
recurring_events_are_hidden = exposed
disable_metabox_custom_fields = show
stylesheetOption = tribe
tribeEnableViews = Array
(
[0] => upcoming
[1] => month
[2] => week
[3] => day
)
tribeDisableTribeBar =
hideLocationSearch = 1
monthEventAmount = 7
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
showEventsInMainLoop =
defaultCurrencySymbol = $
geoloc_default_geofence = 25
geoloc_default_unit = miles
schema-version = 4.0.5
earliest_date = 2013-07-05 00:00:00
latest_date = 2017-07-05 23:59:59
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/var/www/vhosts/stjamesschools.co.uk/httpdocs/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.0.5

[George]

Hi @twkmedia,

Thank you for this information! It reveals that you are running version 3.0.4 of The Events Calendar PRO, which is an extremely outdated version.

Before any other steps can be taken here, please update that version of the plugin to its most recent version, which at this time is 4.0.5.

You can find plugin files at http://theeventscalendar.com/my-account/downloads

Once you are up-to-date, how do things behave with the recurrence fields? Do these issues persist?

Thanks!
George

[twkmedia]

Hi George,

Upgrading the plugin did solve that issue, but now we have another issue in that the client uses the iCal feed from the calendar to power a number of important systems including their own Outlook calendars. The feed from the Events Calendar Pro calendar must have changed somehow because now ALL DAY events have an end date of the day before the start date. If they set the start and end times for the events in the Events Calendar, the event no longer appears in Outlook through the feed.

Has the structure of the feed changed at all?

The feed is at: http://www.stjamesschools.co.uk/seniorboys/calendar/ical-tribeevents.ics

All the best,

Ben

[George]

Hey Ben,

Thanks for the follow-up here—I sorry to hear about further issues, but for starters, I’m wondering if you can clarify how you came up with this URL with /ical-tribeevents.ics added to it?

Are you doing anything to generate this .ics file at this URL specifically? Did you see a forum thread or Knowledgebase post that told you to do so?

Next, I’m wondering if you get a different result if instead of the URL you posted here, you try this URL:

http://www.stjamesschools.co.uk/seniorboys/calendar/?ical

Does the above URL generate a more accurate file/feed for you?

Thank you!
George

[twkmedia]

Hi George,

No, its the same unfortunately. We’ve done a 301 redirect, /ical-tribeevents.ics is old URL from an old version of the plugin but client asked if it was possible to keep /ical-tribeevents.ics as feed because it stopped working for users that have susbcribed to /ical-tribeevents.ics.

So we’ve done a 301 but /ical-tribeevents.ics and /?ical are exactly the same.

I have a word doc that clearly sets out the issues. How can I send this to you?

All the best,

Ben

[George]

Thank you for elaborating Ben—you mention having a Word Doc with a description of these issues, if you are interested in sharing this there are two methods I can recommend:

1. Simply copy and paste the contents of the document into a Gist at http://gist.github.com then share a link to this Gist.

2. Zip up the file and upload it to cloudup.com, http://ge.tt, or just some other publicly-accessible download link that I could use to download the file. Then share the link to download from and I will do that.

Thanks!
George

[twkmedia]

Hi George,

This lays out all the issues pretty clearly: https://docs.google.com/document/d/1YJlJ5KJD-uNbIrv3HAHWkyLxbIrB4OdQZq25vZRzHQI/edit?usp=sharing

All the best,

Ben

[George]

Hey Ben,

Thank you for writing this up.

I do not have any issues with iCal on my local testing setup, but I unfortunately do not have Outlook to test things firsthand in Outlook 🙁

Can you leave this document accessible until we resolve this issue? I am going to create a bug ticket for our developers to investigate a bit more closely and see if we can figure out the problem here.

---

If you would like to help speed up the process here, I would recommend one last test you could do:

• Deactivate every single plugin from your site except for just these two plugins and no others:
  • The Events Calendar
  • Events Calendar Pro
• Activate a default theme like Twenty Twelve or Twenty Sixteen on your site.
• Remove all customizations, custom redirects, etc. This is just a temporary removal for the sake of testing!

Once your site is in this state—basically as close to a “clean install” as you can get without actually reinstalling the site—create a new All-Day event on your site and try importing it into Outlook.

When your site is in this specific debugging state, do you notice any difference with the behavior of the event imported into Outlook?

Thank you!
George

[twkmedia]

Hi George,

It strikes me as VERY unlikely that another plugin would have affected the Events Calendar iCAL feed don’t you? I don’t think you need Outlook to see the issue – you can see the problem in the data in the feed i.e. that the end times are not correct.

Would be really grateful if someone could look at the difference between the iCAL feed in the new versions of the plugin, and version 3.0.4 which we know had a feed that worked exactly as it should.

Thanks

Ben

[George]

Hey Ben,

I agree with you that it’s unlikely that there’s a conflict.

It is technically a possibility, however, and I am not able to reproduce your exact behavior, so it was just a possibility that could be worth ruling out.

In the meantime, I will write up a bug ticket for our developers, but if you haven’t see the banner on this site, unfortunately most of our team is away on the yearly Team Trip. With this mind and the normal pace of bugfixes, then, it could take weeks before there is any progress on this issue, Ben. I’m sorry about that! But just wanted to be frank so you could set expectations and such.

You mention this:

and version 3.0.4 which we know had a feed that worked exactly as it should.

Just to be clear, are you describing The Events Calendar 3.0.4? Or iCal Importer 3.0.4?

These plugins are extremely out-of-date, so I am not able to dig up the files for these plugins and they are not compatible with the most recent versions of WordPress so they could break your site. However, if you can clarify what you mean about the version 3.0.4, I can investigate the differences in iCal features here and see if that leads us to any progress with the bug.

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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