Custom Details not collecting

[Stacie]

the issue I had in an earlier support thread (https://theeventscalendar.com/support/forums/topic/customer-details-not-collected/)
is happening again with the same client.

We have required information set up on tickets for some of our events. (Type of project, custom lettering, etc.). But for some of the customers, the details are not being collected even though they are set to be required by the ticket, or at least not showing up in the details section of the Attendee list.

Is this still considered a GoDaddy issue?

Or is there something I can do to prevent this in the future.

[Caroline]

Hi Stacie,

Thanks for reaching out, and I’m so sorry for the trouble here! Separate from our prior GoDaddy-related issue, we had an issue with attendee metadata that was recently addressed in version 4.4.5 of our plugins. If you can, would you please take a moment to confirm that all of your plugins have been updated to version 4.4.5, then let us know whether or not the problem persists? We’ll see where we can go from there!

Thank you!

[Stacie]

Thank you for the response, we updated everything to 4.4.5 recently, so hopefully that will take care of the issues. Will let you know if it keeps happening. Happy Retreating, and thanks for taking time to help.

[Caroline]

Hi Stacie,

Thanks for following up to confirm–hope that the update to 4.4.5 will resolve any remaining issues on your end! Please don’t hesitate to follow up with us if any problems should persist. We’ll be more than glad to take a closer look!

Cheers, and thanks for the well wishes! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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