CSV import not working correctly

[Francoise Sullivan]

I am having the same problem – the importer is applying the incorrect Venue and Organizer to the events I am importing.

[Geoff B.]

Good evening Francoise and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the CSV importer issue you have been experiencing.
I would love to help you with this topic.

the importer is applying the incorrect Venue and Organizer to the events I am importing.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me if you are following the recommended approach of using 3 separate files with specific formats as presented here ? :

• https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/
• https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Finally, could you share with me a link to download the .csv file you are using for testing purposes ?

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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