Countdown timer shows wrong time

[Dea]

I am using the pro version and use the timer to countdown till the event takes place.
However, the counter shows 7h to go when the event will happen in 15 minutes.
I have the timezone set to take the timezone of the event location.

Can you please help me fix this?

Thank you.

[Cliff]

Hi. Sorry you’re experiencing this.

If you change your WordPress general settings to a different timezone, does the countdown timer reflect this change?

If yes, what if you change your WordPress general settings from “america/los_angeles” to the UTC offset: “UTC-7”, does that make the countdown timer have accurate time?

Could you please link me to the event from your screenshot and also to where I can see the countdown timer in action?

Thanks!

[Dea]

This reply is private.

[Cliff]

The screenshot is different than what I see at the URL you provided, which says the event has passed.

Were you using the Countdown Widget or the Countdown Shortcode?

If using the shortcode, please provide your actual text/code entered.

Thank you.

[Dea]

This reply is private.

[Cliff]

Thanks for that extra information.

Using the shortcode like you did on my local testing site, everything worked as expected. I used http://www.timeanddate.com/date/timezoneduration.html to compute if the countdown was accurate or not.

Does it happen if you try using that event’s ID instead of its Slug?

`[tribe_event_countdown id=1497 show_seconds=”yes”]`

There were one or more releases since our last interaction. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please share your System Information again.

Thanks!

[Dea]

This reply is private.

[Cliff]

You said, “Your countdown widget is by default UTC-4. Is this your time zone?” I don’t understand what that’s referring to. Could you please clarify?

Also, from your system information report, your WordPress Timezone is not set, and your server timezone is set to UTC.

Could you please set your WordPress Timezone at wp-admin > Settings > General and see if that affects anything?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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