Countdown Clock Wrong

[Jason Cowart]

I have read all of the similar issues in this support site, however, we are still having issues with our countdown clock on the homepage of nclongview.com. We have switched themes, deactivated plugins, checked the timezone settings in WordPress, and deleted and re added events, however, certain events produce the wrong countdown.

For instance, our main service on Sunday morning seems to work properly, however we have a service scheduled for 7pm tonight, however, ECP thinks the service is live now, listing the service as live a full 5 hours ahead of the correct time. Both the WordPress timezone and the event timezone is set to Chicago as we are central time, however, there must be some issue somewhere as UTC is exactly 5 hours ahead of us. That is no coincidence.

What gives?

[Geoff B.]

Good evening Jason and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the countdown clock not working properly on your website.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you confirm that you are talking about the countdown found on the front page of your site ?

If so, it looks like this countdown is not using our code or at least it is using a very customized version of our countdown widget.

Would you mind, sending me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there as we try to figure out what the cause of this issue is.

Best regards,

Geoff B.

[Jason Cowart]

I’ll reply to each thing you posted before below:

1. As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link? This information was in my original post, as we have activated the automatic feature to import the system info. However, I have included it again below in a private message.

2. Secondly, can you confirm that you are talking about the countdown found on the front page of your site ?
Yes on the home page.

3. If so, it looks like this countdown is not using our code or at least it is using a very customized version of our countdown widget.
This is incorrect. The only change that has been made to countdown.php is changing “EVENT” to “SERVICE.” In fact, Just before I messaged in, I redownloaded the plugin module built into our theme and replaced the one online. Changing one word shouldn’t interfere.

4. Would you mind, sending me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
We are using ChurchSuite downloaded form Themeforest.net. It has had no hard modifications other than the change of events to services.

5. Please ensure you are using the latest files as found on your actual website.This way I will get access to any updates or customizations you might have made.
This has been covered already.

6. Hang in there as we try to figure out what the cause of this issue is.
Thanks for the help.

[Jason Cowart]

This reply is private.

[Geoff B.]

This reply is private.

[Jason Cowart]

Ok this will be much easier if I just let you in and play around. So, we have removed the countdown clock from our home page and placed it on a duplicate page called Support Home. You can go to http://www.nclongview.com/support-home to view it. For the last 48 hours, it has shown a live event. That is not correct.

Besides it showing the correct times, etc, we want to be able to assign a single category to it. Why is there no function for that?

I am going to send a second private message with the logins.

[Jason Cowart]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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