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[Caylee]

Hello I just want to be clear, if I buy the event ticket plus option I do not get phone support at all? I work with an NGO and am trying to set up a fundraiser event. I am not tech savvy at all and would require a lot of help getting this up and running on our website, so I am only going to choose an option with on-call support who is willing to help me set this up.

Thanks,

[Cliff]

Hi Caylee. Thanks for your interest in Event Tickets Plus, our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin.

You are correct that there is no phone support. Here’s an excerpt from our Support Terms:

All support is provided via our forums; there is no live chat, phone support or email support available.

There is no VIP / white glove level of support offered at this time. We definitely use our forums and aim to offer excellent support!

Here’s some more information about our products:

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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