Conflict with Event Tickets and WooCommerce

[Deb]

Hi,
I’m having an issue with the Event Ticket plugin and WooCommerce.

With the Event Ticket Plugin activated I’m unable to edit products in WooCommerce. It is preventing various boxes from functioning when I click on things.

I turned all plugins off and narrowed it down to Event Ticket.

I’m running the latest versions of all plugins. My theme and wordpress are all up to date.

Any ideas on how I can fix this?

I need both plugins functioning correctly to set up our conference page and tickets.

Regards

Deb.

[Geoff B.]

Good evening Deb and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing while trying to edit products in WooCommerce.

I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists. Please leave Event Tickets on as you do that.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Deb]

This reply is private.

[Barry]

Thanks for sharing that information 🙂

This is not something that we can see ourselves and most users don’t seem to have any issue, which tends to point to a local conflict of some kind on your site.

I wonder if you could do some more troubleshooting. Once again, please switch to a default theme (making a backup first as Geoff suggested last time, just in case). Next, deactivate all plugins except for:

• The Events Calendar
• Event Tickets
• Event Tickets Plus
• WooCommerce

Again, please deactivate all other plugins if you can including the various other WooCommerce plugins that you are using. With that done, do you still see the same problem?

Let’s assume for the moment you do not and the problem is resolved. Begin reactivating everything and keep checking the product editor until you discover which plugin exactly is causing the conflict: if we can identify this, there is a higher chance we can do something about it (though of course I can offer no absolute guarantees here).

I do of course realize that – particularly for an ecommerce website like yours – running through the above steps may not be ideal. However, you can certainly approach this a different way. Here’s an alternative:

• Create a test site, which can be as simple as a sub-directory install of WordPress (ie, example.com/test-wp)
• Install only the plugins listed above and use only the default theme
• See if things behave as expected
• Assuming they do, incrementally add the other plugins (and ultimately the same theme) as on your live site until you discover what if anything triggers the breakage

Setting up an extra test site if you haven’t done it before may sound daunting, but if you have a good web host with CPanel it’s usually pretty much a “one click” operation and they can guide you through it.

Let me know if you can perform some of this testing and how you get on 🙂

[Deb]

Hi Barry,

So I used my staging site to test for plugin conflicts. I couldn’t recreate the problem on the staging site, mostly because the woosubscriptions disables the auto renewal function on test sites.

Working through on the live site, I enabled the events plugins first, followed by woocommerce. The problem occurs when I activate woomemberships. With woomemberships and events tickets both activated the problem occurs. Deactivate either one, and it goes away.

As a nonprofit with members, who regularly puts on events, we need both of these functioning.

Any idea on how to resolve this?

Thanks

Deb.

[Barry]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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