Conflict: Divi video and Events Calendar Pro

[Arnaud Kooij]

Dear Support,

As of today we have a conflict between our Divi Theme and the video module they have and Events Calendar Pro. When you click on the video link that would activate a youtube video, the link would not go to the video but to an event page of Event Calendar Pro. For example on page https://www.designsolutions.nl/driveworks/
For now we have deactivated the Events Calendar Pro plugin because none of the videos would work then.

The problems exists as of today and we do not have a clue how to solve the conlfict.

Can you help us out?

Thanks,
Arnaud

[Geoff B.]

Good evening Arnaud and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the potential conflict with the Divi theme’s video module.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That way I will be able to setup my install to try to reproduce (and hopefully solve) the issue.

Best regards,

Geoff B.

 

[Arnaud Kooij]

Hi Geoff,

Thanks for the reply.

Please find below the requested info:

HOME URL
https://www.designsolutions.nl
SITE URL
https://www.designsolutions.nl
INSTALL KEYS
–
WORDPRESS VERSION
4.5.3
PHP VERSION
5.6.20
PLUGINS
Gravity Forms version 2.0.1 by rocketgenius(http://www.rocketgenius.com)
Elegant Themes Updater version 1.1 by Elegant Themes(http://elegantthemes.com)
Gebeurtenislijst version 0.7.6 by Michael Burtscher(http://wordpress.org/extend/plugins/event-list/)
Hubspot for Gravity Forms version 2.3.3 by Big Sea(http://bigseadesign.com)
WPML Multilingual CMS version 3.4.1 by OnTheGoSystems(http://www.onthegosystems.com/)
TablePress version 1.7 by Tobias Bäthge(https://tobias.baethge.com/)
The Events Calendar version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Yoast SEO version 3.3.2 by Team Yoast(https://yoast.com/)
WP RSS Aggregator version 4.9 by Jean Galea(http://www.wprssaggregator.com)
WP Super Cache version 1.4.8 by Automattic(https://automattic.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Divi
MULTISITE
–
SETTINGS
tribeEnableViews =
Array
(
[0] => month
)
schema-version = 4.2.1
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.12.2
[2] => 3.12.3
[3] => 3.12.4
[4] => 4.0.5
[5] => 4.0.6
[6] => 4.0.7
[7] => 4.1
[8] => 4.1.0.1
[9] => 4.1.1
[10] => 4.1.1.1
[11] => 4.1.2
[12] => 4.1.3
[13] => 4.1.4
[14] => 4.2
)
latest_ecp_version = 4.2.1
last-update-message = 4.2.1
disable_metabox_custom_fields = show
pro-schema-version = 3.9
earliest_date = 1970-01-01 00:00:00
latest_date = 2017-06-06 23:59:59
donate-link =
postsPerPage = 10
liveFiltersUpdate =
hideSubsequentRecurrencesDefault = 1
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = solidworks_trainingen
singleEventSlug = solidworks_trainingen
multiDayCutoff = 00:00
defaultCurrencySymbol = €
reverseCurrencyPosition =
embedGoogleMaps =
geoloc_default_geofence = 25
geoloc_default_unit = kms
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
stylesheetOption = full
tribeEventsTemplate =
viewOption = month
tribeDisableTribeBar = 1
hideLocationSearch = 1
hideRelatedEvents = 1
week_view_hide_weekends =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = j F Y
dateWithoutYearFormat = j F
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 7
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
defaultValueReplace =
eventsDefaultOrganizerID = 0
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries = NL, Nederland
BE, Belgie
custom-fields =
Array
(
[3] => Array
(
[name] => _ecp_custom_3
[label] => Trainingsdagen
[type] => textarea
[values] =>
)

)
custom-fields-max-index = 6
pue_install_key_events_calendar_pro = 70ed################################cc07
earliest_date_markers =
Array
(
[0] => 2348
)
latest_date_markers =
Array
(
[0] => 2758
)
WORDPRESS TIMEZONE
Europe/Amsterdam
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/data/home/desi06/domains/designsolutions.nl/private_html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION

Thanks,
Arnaud

[Geoff B.]

Good evening Arnaud,

Thank you for the system info.

Based on your setup, I have a couple of recommendations:

1. You might want to read our recommended WPML setup for best compatibility and complete it’s instructions: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. When you upgrade, can you try ensuring that your WP Super cache is off and cleared ?
3. After the upgrade, could you try re-saving your permalinks ?
4. After the upgrade could you try the WPML  > Support > Troubleshooting page option and use the top 3 buttons ?

Let me know how that goes.

Best regards,
Geoff B.

[Arnaud Kooij]

This reply is private.

[Geoff B.]

Good evening Arnaud,

Thank you for trying my recommendations.
I’m sorry that this did not work out for you.

I did some extensive additional testing and I was able to reproduce the issue.
It looks like the oEmbed features from 4.2+ in Pro are interfering with Divi’s videos oEmbed.

This is a legitimate bug and I have opened a bug ticket for it. We are sorry about the inconvenience this is causing.

Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

The good news is that I have a workaround for you. If you go to: https://theeventscalendar.com/my-account/downloads/, download and install version 4.1.3 of Pro (instead of 4.2+), the bug will disappear completely. You can leave the free version at 4.2+

Another workaround would be to keep the current version of your plugins, but to add the following snippet to your theme / child theme’s functions.php: https://git.io/vo5f9

That second fix will not work retroactively though. You will need to update/re-save your content.

Best regards and thank you for bringing this to our attention,

Geoff B.

 

[Arnaud Kooij]

Hi Geoff,

Thanks for your reply and workaround. By chance, I found one myself by hardcoding a youtube link, using the code module in Divi.

Thanks again!

Arnaud

[Geoff B.]

Good afternoon Arnaud,

I’m glad the workarounds helped!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread. But you will still be contacted when the fix is released.

Have a great week!

Geoff B.

[Geoff]

Hey there,

We wanted to follow-up to let you know that we were able to patch this up in The Events Calendar and Events Calendar PRO 4.2.2, which are both now available to download and install if you haven’t done so already.

Please do be sure to check out our release notes for a full overview of what’s new in the release and feel free to let us know if you run into this or any other issues after the update.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Author]

Posts