conflict between Gravity Forms and Map View

[Jeff]

TEC seems to work fine, until we turn on Map View as an option.

We placed in a staging area, disabled all plugins, one at a time, as well as switching the themes. The only plugin that seemed to affect the map view was Gravity Forms. When Gravity Forms is deactivated, the map view works.

Are there known conflicts with TEC Map View and Gravity Forms, with known fixes?

[Barry]

Apologies for the delay in responding, Jeff.

I’m not aware of any current conflicts with Gravity Forms on the frontend of the site and would be interested to learn more about this one.

In what way is map view impacted? I visited the site linked to your license key and – currently – it seems to be deactivated. Would it be possible to temporarily reactivate map view so we can see the issue first hand?

Thanks!

[Jeff]

This reply is private.

[Barry]

Thanks Tony.

I can see the problem on your site – but on trying to replicate locally with just The Events Calendar, Events Calendar PRO and Gravity Forms enabled (to mimic your site, I embedded a form in the footer sidebar so this was also present on map view, just as on your staging site) and I was unable to reproduce.

I’m unable to access your system information, so perhaps you can share manually, but it would be interesting to know if all plugin versions are up-to-date.

I also wonder if you could repeat the basic troubleshooting steps you performed earlier but take your (staging) site back to a point where only The Events Calendar, Events Calendar PRO and Gravity Forms are activated alongside a default theme such as Twenty Seventeen. Does the problem still happen then, or does it work as expected?

I’m keen to discover if the conflict may be compound in nature (perhaps some theme code integrates with Gravity Forms and is inadvertently triggering this, for instance), as other users aren’t generally reporting this – despite Gravity Forms being a very popular plugin – and I am unable to replicate myself.

Thanks!

[Jeff]

This reply is private.

[Barry]

Hmm, interesting!

In that case let’s try testing with the latest versions of all plugins: you can workaround any license key limitations by obtaining a copy of the latest version from the downloads page and installing it manually on the staging site.

I do also appreciate you providing administrative access, however as described in our terms and conditions this is not something we generally will make use (we can of course make exceptions where absolutely necessary, but I don’t think we’re at that point here).

It does sound though like there may be one or more conflicts which, essentially, are compounding one another. With very complex sites boasting a large number of plugins that can certainly be a problem.

theeventscalendar.com/knowledgebase/sharing-sys-info

Again, can you share your system information (by manually copying and pasting them into a private reply – while it looks like you may have enabled sharing from within your own site, for some reason we seem unable to obtain it)? Steps are given in the link above and it may help us to pinpoint something.

Last but not least, am I correct in understanding that with your theme of choice in place and neither Gravity Forms or AccessPress activated you are finding map view does not work? If so, can you confirm if you are using caching of any sort and are you clearing it in between testing different combinations of active plugin?

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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