Community Tickets Front end User/Organizer cannot add tickets

[Carlas]

I am testing my add-ons and I can see the “Add Ticket” link while I am logged into my wordpress site but my front end users don’t have the option to “add ticket” to their event on the front end. Please help

[Geoff B.]

Good evening Carlas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your users not being able to create tickets
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you share a screenshot of your Events -> Settings -> Community settings (the complete page) ?

Best regards,

Geoff B.

[Carlas]

This reply is private.

[Geoff B.]

Good evening Carlas,

Thank you for sharing your information and screenshot.
I believe I know what is going on.

In order to add tickets (as you can see under the Allow any user to create tickets section), the website visitor needs:

• A subscriber role (which means logging in) or at least the edit_event_tickets capability

If you want to allow an unlogged user to create tickets, you will need to find a way to provide your website visitors with that capability by default.

I would recommend the following article as a starting point: http://wordpress.stackexchange.com/questions/107622/i-need-to-assign-a-role-to-visitors-guests

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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