community submission doesn't work

[GMC Anne de PONCINS]

Hi,
the community submission doesn’t work anymore (it has worked at first)
when I create an event from front office, (button in home page http://www.intergolf.net), the form is ok, the event seems to be created, but impossible to view (error page) and it doesn’t appear in the list of events in back office.
Can you help please ?
Anne

[Barry]

Hi Anne,

I’m sorry to hear you are experiencing difficulties.

I can’t actually locate the submission page (and the URL doesn’t seem to be the usual default I would expect) – can you confirm what it is?

the community submission doesn’t work anymore (it has worked at first)

Did you recall any changes taking place immediately prior to the problem surfacing – any settings changes, plugin or theme updates, for example?

[GMC Anne de PONCINS]

Hi Barry, thanks for answer.

the submission url is : http://www.intergolf.net/events/golf/add

I did several updates those days, because I use a lot of plugins ; but I didn’t notice exactly when the problem occurred

[Barry]

Thanks!

Can you also confirm if the newly created event appears in the front-end list, or not (ie, …/events/golf/list/)?

It does rather sound like this may be a theme or plugin conflict, especially as we haven’t had many similar reports from other users. Do you have a test site where you could perform our standard troubleshooting steps?

Thanks!

[GMC Anne de PONCINS]

The new event doesn’t appear on the back office list nether the calendar (but it appears on lthe archives list when making a seach).

I don’t have a test site, but I will use maintenance mode tonight to desactivate plugins one to one to find which one conflicts.

[Barry]

The new event doesn’t appear on the back office list nether the calendar (but it appears on lthe archives list when making a seach).

OK – and, to be clear, what about the Community Events list? That is, the list which is provided to users so they can see their submitted events on the front end (rather than in the back office/admin environment)?

I don’t have a test site, but I will use maintenance mode tonight to desactivate plugins one to one to find which one conflicts.

Fantastic, hopefully this will narrow things down (don’t forget to switch to a default theme and ensure any customizations you might have made are cleared up for testing!).

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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