Client bought the wrong licence

[rozoserin]

I am updating a site for a client and they bought the wrong licence – we need the event Ticket Pro not the Event Cal pro… Please let me know how we can resolve this.

[Caroline]

Hi Rosalind,

Thanks for taking the time to reach out, and I’m so sorry for the trouble here! We’d be more than glad to assist you and your client with processing a refund or exchange for that order. Would you be so kind as to complete our refund form with your order number and the details of your request? One of our team members in email will follow up as soon as your message is received!

https://theeventscalendar.com/knowledgebase/refund-policy/

Thanks again, and we’ll see you over in email! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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